"Customer Satisfaction" a ZAP Philosophy


Don't take our word for it,
Here's what our customers have to say about our services.

Hey Zap Crew. You came and did my lawns, weed-eating on a large scale at my property, plus took away rubbish. I was absolutely delighted with the efficiency, professionalism and speed your crew all put in. Workmanship at it's best. Wouldn't hesitate to refer you to anyone. You guys rock!
- Oceana

Nice guy, turned up on time, made me feel at ease, nice to deal with and happy to leave my house for him to do the Pest Control. 
- Louise 

The owners were very pleased with the quality of the clean, please pass on our thanks to the team involved. 
- Nick 

Our Pest technician was great and did a superb job
- Josh 

Hey Tania and Team!
I just wanted to thank you and the team for an amazing services!! Thank You!
- Kristjana 

Compliments to the trade who tended to the mow at our property. The elderley tenants have had a very stressful experience and are very house proud. They mentioned that the trades have done a very good job on the lawns, which has made them very happy. Thank you very much for taking the time to make their lawns look really good. 
- Emily 

I would like to take the opportunity to thank each and everyone one of you. 
Each person I dealt with was kind, helpful and very resourceful. 
You made my job a lot more easier. 
- Ju-Aan 

A huge thank you to the boys who helped me this morning. I was told that it was only a bed and a few things, however it turned out it was a lot more than that. The man kept us very busy. Appreciated. 
- Richard

Thanks to Sam and her team for the outstanding work done at our property. We were very impressed with 
the quote, promptness, communications and work carried out. We will definately recommend you to others 
and wouldn't hesitate to get you back for future work. 
- Tina 

Appreciate all the hard work put into this property
- Pama 

Please pass on my thanks to Stephen and crew for a superb job.
- Gene 

The team are a pleasure to work with and always come through for me, even in the most challenging timeframes. 
Appreciate all the effort.
- Mike 

I would like to sincerely thank Tania and her team for the extreme help they gave last night for the two urgent jobs. While dealing with the one issue, they also attended to help a tenant out of the area to recover from a very nasty flood. 
- John 

 A very nice Pest Technician who explained things to me clearly,
I rested more easily last night. 
- Barbara 

Have not seen any rats since. 
- John 

Neill is a very nice man, he treated my property for rodents. 
He was patient, listened to me and so understanding. 
Extremely grateful. 
- Bould

The property came out a treat, 
thanks to the team. 
- Niki 

The best hedge cut yet!!
- Paul 

I just wanted to say a big thanks to Neill for doing a really good job, he was really great. 
Will definately use your service in the future and recommend to others. 
- Nina 

Stephen and Naki did another top Job at this property, their finish was awesome!!
- Nikita 

Stephen to the rescue again!!
Thanks to Stephen and Naki for the hard work put in to finsihing off the job.
- Nikita 

All the guys were friendly and hardworking. The job was much bigger than initially anticipated, but the teams moved a huge amount of gorse and managed to free up our whole wetland target area. It was a bonus to have the expertise on hand to deal with the two Australian paper wasp nest that were found. 
- Harley   

To Marvin, Sam and team. I cannot thank you enough for all of your hard work over the last couple of days and especially the last 5 hours. Obviously we were under the pump from Monday, after finding a major leak in the bathroom and toilet and unfortunately the flow of effect continued throughout the week with trades being rescheduled. I am very thankful for you guys coming to the rescue. 
- Gene

Visited my site yesterday afternoon, she was very happy with the outcome. 
- Tarsh 

Thanks for the great job!!
- Gene 

All works were followed up on and photos looking very good. 
Keep up the good work and consistency. 
- Auditor

Hi there, just wanted to drop you a note to say THANK YOU for the fantastic service! We had you come out and get rid of some rats for us, and I was endlessly impressed by your service. The young man who came out (Jordan) was professional, punctual and friendly, and your phone operators were proficient and helpful. 

We had a small house fire last year that led to us having much of our roof replaced, so over the drawn-out, tedious six months that it took to finish the job, we employed all kinds of service people - roofers, insulation, scaffolding, painters etc., and each one seem more incompetent than the last, so when we find someone who actually delivers on the job as promised, it is a GREAT surprise and relief. 

Please keep doing exactly what you're doing, because you're one of the few out there doing it RIGHT. 
Very much appreciated. 
- Bill 

Very happy indeed with service Neill provided. The day he arrived was a little chaotic as we were trying to get all 4 kids packed up to head to Napier for their great Grandad's funeral. Neill was very patient with us, which was greatly appreciated. Thank you once again. 
- Jenina 

Hi there, just wanted to say what a great job your workers have just done on the hedges at my HNZ property in Upper Hutt. Very efficient, very polite and took away all the green waste. Good team work, even in the rain. Thanks so much. 
- Heather 

I just received feedback from our client to advise that the Tenancy Manager was onsite at the same time as Neill and she was very impressed with his approach. 
- Shane 

I am very pleased with my pest treatment. The cockroaches have all gone and I have seen lots of dead flies on the windowsills since. Thank you Zap.  
- Bulloch

Hi. Just wanted to let you know the technician tending to my lawns, he is fantastic, professional, friendly and does an amazing job. Goes out of way to help and keep everything tidy.
- D. Soulsby

Client called to compliment Zap, she was happy with the trade who tended to her lawns. They were awesome and did a wonderful job. Tenant is so happy :) 
- Helpdesk operator

I am absolutely thrilled with the tree prune on my walnut tree and with the clean up of the greenwaste around my property. I am exceptionally happy with the team leader, Jamie. He introduced the team to me. I knew exactly who was on my property and what who was doing. I have never had any contractors on the property who acted so professional. 
- D. Soulsby

Congratulations on your audit pass & positive results. 
Everything up to standard, work site tidy and good work ethic
- Contractor Supervisor 


My Zap experience was extremely good. Your technician was courteous, professional and happy to answer any questions I asked.The mouse problem has been solved and I’m very grateful.
- K. Bennett

Compliments to the team, who did the work at Capella. Compliments passed on from the managers at the meeting yesterday. 
- Operations Manager

Thank you so much for your involvement on this job Samantha.
- Operations Manager

Great work please pass this on to your staff.
Tenant wishes to compliment contractor for their prompt attention, polite attitude and felt overwhelmed by the care received. They did an awesome job.
- Subcontractor Manager

Thanks so much for the spraying of my new little home! I’m soooo happy with the ZAP spray!!
- Donna-Maree

At the meeting today, they passed on their thanks for the water blasting work completed. Please pass our thanks onto the tech.
- Property Manager

Property came back looking great - ZAP guys have done an awesome job on the section.
Thank them for their hard work and they obviously care about the work they do. Please pass on our thanks and appreciation for their hard work and their great outcomes they have achieved. It's come up a treat!
- Property Manager

Lovely waterblasting job. Thank you
 - T.Foss

Hi, Can you please thank the Zap Team for an awesome job done on the 17 July 2018. 
They did a great job and the section looked neat and tidy. 
Overall, friendly team to deal with and nothing is too big or small for them and always willing to help. 
Tell them to keep up the good work. 
 - Property Manager

At the meeting today, the Supervisor passed on glowing praise for the cleanliness of the complexes.        Great work!
- Dave

Thank you for the promptness of the tradesman who tended to my overgrown hedges.
- Thomas

I am pleased to be the one to pass on the positive feed back from the specialist who was extremely impressed with the quality of house clean at this property. Well done to you and your team!

Brilliant, thanks for your ongoing standard of work, see you on the next one. 
 - Lee

I am very happy with the way the hedge has been trimmed, thank you for the great job. 
 - Tracey

The contractors who came to clear the trees were great. The leader of the team of five was very clear and the progress was very quick. They did a great job. 
 - J. Hafka

"In all my years, I have not experience such great service.
 The crew went above and beyond my expectations"
  - Mr Govin

"I must say, your guys did an amazing job at my home" 
  - Fiona

"I had some work done by your company towards the end of last year (had a voucher to use) and was really   impressed with what was done"
 - Kyla

"Many thanks for the efforts of your gardening team yesterday.  We are really pleased with the result"
 - Chris & Fiona

"We were so impressed with the work done by your guys last time they came out,
 I was wondering if I could get a quote for further work done"
  - La Toya B

How likely are you to recommend ZAP Services to a friend or colleague?
"Good value for money, I would definately recommend Zap to my friends"
  - Antonia

How likely are you to uses our services again?
"very likely, Excellent value for money"
  - Shelly,H

How would you describe the service received?
"Reliable & Quality, had grabone deal and will definately use your services again"
  - Melony

How well does our service meet your needs?
"Very well and useful"
  - Paul.C

What suggestions do you have for improving our Services?
You're doing things exactly right, as far as I'm concerned,
 I appreciate the way my lawns are mowed and the edges tidied up.
  - Frieda


"ZAP, dedicated to customer service"